FAQ - Frequently asked questions
Do you ship worldwide?
We ship to Germany, EU countries, Switzerland, Norway and the UK.
Free shipping from €50 within Germany and from €80 for all other destinations.
How long does shipping take?
• Germany: 2-4 business days
• EU: 3-7 business days
• Switzerland, Norway & UK: 7-14 business days
Is your jewelry water-resistant?
Yes, all pieces are water-resistant, nickel-free, and designed for everyday wear.
What does “gold-plated” mean?
Our jewelry is made from stainless steel or brass and coated with 18K gold for long-lasting shine.
Can I return items?
Yes, within 14 days of delivery. Check out our Refund Policy or contact us at: help@aylea.de
Do I have to pay for return shipping?
Yes, return shipping is at your expense. Items must be unworn and in their original packaging.
How can I contact you?
Email us at: info@aylea.de
We usually reply within 24-48hours (on business days).
